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Shipping: 

Shipping is Free On all Orders

  • Most Items usually ships with-in 7 business days from date of purchase.  
  • All Logo Art Jewelry is Custom Made and Ships 15 business days after purchase.
  • Items That Ship From China Usually Ship With In 5 Business Days and Can Take Up To 21 Days To Receive After Item Has Shipped Out.
  • We ship using USPS, FedEx, and UPS, E-Packet For Items Shipping From China
  • We determine shipping method
  • If an item is on back order you will be notified by e-mail of the ship date.
  • Currently we only ship to the United States

Returns:

  • We offer a 100 % money back guaranteed on all products we sell.
  • Return Shipping Is Free If Item Is Returned With In 60 days Of Delivery Date.
  • Please Contact Us Before You Return Item. 
  • Returned items must be in new unopened condition to receive refund.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error or manufacture defect Will NOT be Refunded. If you receive a defective product. Please contact us.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds:

  • It usually takes 3 business days for refund to show up on your bank or credit card company after you receive notice that your refund has been process
  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank.
  • There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@coolertime.com.


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