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We here at Coolertime.com are dedicated in bring you high quality products at an affordable price. It is our goal to provided excellent products and excellent customer service. 

Your satisfaction is guaranteed with a full 60 day money back guaranteed or exchange with no additional shipping charges to you. 

Please contact us before shipping items back must have return number.

Returns
We offer a 100 % money back guaranteed on all products we sell. Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error or manufacture defect.
Any item that is returned more than 60 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
It usually takes 3 business for refund to show up on your bank or credit card company after you receive notice that your refund has been process
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@coolertime.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@coolertime.com and send your item to: Po Box 1288 Asheboro North Carolina US 27204.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Po Box 1288 Asheboro North Carolina US 27204

We will pay return shipping all returns with-in 60 days of purchase. Please contact us before returning items.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Several of our products are custom made therefore orders can take up 3 weeks to ship out.  We Ship to the United States Only.

 

 

 



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